Customer Service Representative

  • Regular Employment

Area of Deployment

  • Location: Maybunga, Pasig City
  • Client:N/A

Duties and Responsibilities

  • Manage/handle calls.
  • Respond promptly to customer inquiries.
  • Greet customers warmly and ascertain problem or reason for calling.
  • Gather/validate information
  • Encode and prepare schedule of Service Orders (SO’s) for calls that require technicians’ visit.
  • Provide appropriate and correct information regarding repair/ request status to callers.
  • SCA (provide appropriate solutions, trouble shooting, and/or alternatives over the phone).
  • Respond promptly to customer inquiries (marketing / sales promotions, product information, ASC location, spare parts price & availability, etc.)
  • Manage and prioritize multiple concerns simultaneously.
  • Follow communication procedures, guidelines and policies.
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller.
  • Encode Service Orders (SO), Warranty Cards, and Customer Satisfaction Survey (CSAT).

Qualifications

  • Strong phone contact handling skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Ability to multi-task, prioritize and manage time effectively.
  • Physical requirements
    • Male or Female
    • Excellent physical condition
    • “Fit to work” medical result
  • Experience
    • At least 6 months related experience.
  • Educational Attainment
    • College Graduate of any 4-year computer related course.
  • Skills
    • Basic computer skills.
    • Excellent communication skills and interpersonal skills.

Application Form

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